Frequently Asked Questions

If the leak occurs from the back of the sidewalk to the house, it is the homeowner's responsibility. The City of Concord is responsible for the maintenance and repair of water lines in the Right of Way, which is usually from the street to the back of the sidewalk (up to the vicinity of the curb box). The homeowner is responsible for the maintenance and repairs of the water line from this point to the house. The City of Concord is aware that you may have received information or solicitation regarding the responsibility of residents to maintain and repair water and sewer lines that service your property. We recommend you check the Better Business Bureau at www.bbb.org and to call your homeowner’s insurance if you are contacted from an outside service to see if the solicited services are already covered by your existing insurance.

There are several possible reasons for discolored water. If only the hot water is discolored it is most likely the hot water tank. Flush the tank or call a plumber. If the cold water is discolored, it could be due to one of the following: • Scheduled flushing (spring and summer) • A fire in the area during which the fire department is using the hydrants • A water main break • Old plumbing • New or recently repaired plumbing. To clear up the water try turning on a faucet, cold water only, and let it run for 1 to 2 minutes. If this doesn’t clear up the water, please submit a request to have your water checked through the Citizen Request Tracker. If the problem is found to be in the house or on the owners side of the water line coming into the house they could be charged for overtime hours worked.

Contact Concord General Services Utility Billing office at 225-8693 to schedule an appointment to read your meter. Complete the application for service and send it to 311 North State Street, Concord, NH 03301.

If you are unable to find the answer to your questions on our web page, municipal utility bill questions can be answered at 603-225-8693, Monday through Friday from 8 a.m. to 4:30 p.m.

Yes. The City does not offer any type of credit on the sewer portion of the bill for any purpose. However, there are other options available. The City does offer a temporary meter rental which allows the use of a hydrant (the City does not supply the hose).

Approximately half of the city is billed on the 15th of each month, while the other half is billed on the 30th of the month.

You can bring in your bill to 311 North State Street, or mail it in to the City of Concord, PO Box 9622, Manchester, NH. To pay online or by phone 1-800-615-9507, a nominal fee will apply. The best option is to set up E-Z Pay and to have your checking or savings account linked to automatically pay your bill when it comes in. You will still receive your monthly statement to inform you of your charges.

No, they are billed on the same statement. The charges are detailed on the statement. For more information regarding other charges on your bill check out our sample bill.

Water and sewer charges are based on 100 cubic feet of water consumed. There is a minimum charge of 300 cubic feet per month for both water and sewer. One hundred cubic feet of water equals approximately 748 gallons.

The current owner is responsible for all unpaid utility charges. Municipal utility bills stay with the property, not the person. The water and sewer bill should be settled at the time of closing.

Sewer charges are based on water usage. The more water you use, the more water and sewer you will be billed. The sewer rate is higher than the water rate and therefore appears much larger in comparison.

There really is no way to predict a usage pattern. While we are able to look at previous usage from the previous owners of the property, there are several factors that come into play including the type and age of any fixtures and appliances, the number of people in the household, etc. Therefore, it is impossible to indicate what your bill will be.

Contact the Utility Billing office at 603-225-8693 to be advised of the procedures to follow and what Water and Sewer Investment Fees (if any) are associated with the installation of the water meter at the property.