Utility Billing

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Report A Concern

The City of Concord has partnered with SeeClickFix to launch a new reporting system. Use our new online web portal to report a concern (water concerns, request a final bill / transfer service, pothole, missed trash collection, illegal dumping, graffiti, damaged street sign, parking concern, snow plowing, and more). Report a concern and learn more at www.concordnh.gov/seeclickfix.

New Bills, Account Numbers, & Online Portal Coming Soon!

The City of Concord will soon be launching a new utility billing system. The system will feature an updated look to utility bills, revised account numbers, and a new online customer service portal. The software upgrade will provide up-to-date technology that will create a modern and customer-friendly experience. Customers already enrolled in eBilling or E-Z Pay will not have to re-enroll and will not experience a disruption in these services. The new utility billing system is tentatively scheduled to launch in June.

Please be aware that the Utility Billing Office is tentatively scheduled for June 1-3 to undergo implementation to import data into the new utility billing software. During this time, our Utility Billing Office will be operating with limited services. Payments will be accepted, but handwritten receipts will be issued as there will not be a live system for entry, and payments will be recorded manually by staff and not be reflected on utility accounts until after the software launches. We appreciate your patience and understanding as we transition to this new software. 

Updated Utility Bills

Utility bills will soon have a new format that will be easier to read, be more visually appealing, and contain helpful account information such as recent consumption history. New bills are anticipated to start reaching customers in mid-June and beginning of July. Billing cycle dates and due dates will remain unchanged. View a water bill sample of the new utility bills.

New Account Numbers

Account numbers will be changing to include the first six digits of your existing account number, plus a unique seven-digit customer number. Your account number will be associated with the service address for your water/sewer account, while the customer number will be assigned to the customer. The customer number will stay with you if you change properties within Concord, while the account number will remain with the property. This upgrade will allow for enhanced account security while enabling customers to group multiple accounts for easier access and efficient maintenance. 

Citizen Self-Service

Citizen Self-Service is anticipated to launch on June 17, 2022, and will be replacing our existing Utilities Services portal. Similar to our existing portal, you will be able to conveniently and securely access account information online. You will be able to view an account summary, bill history, consumption history, account transactions, and modify your enrollment in eBilling (electronic billing with the option to go paperless).

New portal features include the ability to request a change of address and to pay your bill online. Bill payments made through Citizen Self Service may temporarily redirect users to our existing Utility Payment System while additional updates are completed to transfer payment vendors and soon allow for streamlined payments directly through the portal. Our existing Utility Payment System will be discontinued in the near future, date to be determined. Please remember that a nominal convenience free will apply to all online bill payments. 

The new customer service portal will provide a simplified and improved user experience, allowing for easier management of your account and will eliminate the need to use two different portals (one for payments and one for account management). All customers will be required to register for a new account and will not be able to use their existing Utilities Services portal login. You will need your new customer number and account number to create an account. Please wait for your new utility bill to arrive to find this information and to create an account.

Questions or Concerns?

If you have any questions or concerns, please contact the Utility Billing Office at 603-225-8693. 

Account Services

Applying for Service

This application form is used to change service information or to transfer billing information from one owner to the next when the property is sold. A tenant customer requesting that the utility bill for the leased property be put in the tenant’s name must have the landlord sign as well, or the form will be returned. Under all circumstances the property owner remains responsible for the payment of any and all municipal utility charges for the property. If the Application for Service has not been received, General Services will use the property owner’s name and address obtained from the Real Estate Assessment Department of the City of Concord to bill for municipal utility charges.

Final Bill / Transfer Service

Request a final bill or transfer your service to a new customer using our new online web portal (see above for more information). Final meter readings can be done on Thursday free of charge. Other days will be subject to a $48.00 service fee.

View Your Account Information Online

Login to Utilities Services for online access to your account information. View your account summary, bills, water consumption, and account history. To login, you will need to enter your account number and the full name that appears on your water bill. Click on the eBill Enrollment tab to enroll in e-billing. Enroll in e-billing to receive email notifications of new bills and view your bill as a PDF. Opt-in for "eBill Only" to go paperless! Or opt-in for "eBill and Paper Invoice" to still receive your bill in the mail. *THIS PORTAL WILL SOON BE DISCONTINUED AND REMOVED FROM OUR WEBSITE – TENTATIVELY SCHEDULED FOR REMOVAL ON JUNE 17, 2022 FOR REPLACEMENT WITH THE NEW CITIZEN SELF SERVICE PORTAL (DETAILS ABOVE). 

Water Bill Sample

View our water bill sample for important details about your bill.

Rates & Fees

View our Summary of Rates & Fees Brochure for information about rate structures and to determine how your monthly bill is calculated.

Payment Methods

Automatic Payments (E-Z Pay)

Fill out our form to enroll for automatic payments with our E-Z Pay Plan. Link up your bank account to have your bill be paid automatically. You will still receive your monthly statement to see the amount that will be debited to your account and the date of transaction, without any further action required from you. Save time and don’t worry about any more late fees with our E-Z Pay Plan!

Online

Pay your water and sewer utility bill with the Utility Payment System. A nominal convenience fee will apply. Please note that if you choose to pay online through your bank’s online bill pay, it is not connected to our account records and will take several days to process. If you pay both your water and property tax bills via your bank’s (or another third party vendor) online bill pay, please set up a separate vendor for water and sewer payments as the City of Concord Water Division, PO Box 9622, Manchester, New Hampshire 03108-9622. *THIS ONLINE PAYMENT SYSTEM WILL SOON BE DISCONTINUED, DATE TO BE DETERMINED. ONLINE PAYMENTS WILL SOON ONLY BE AVAILABLE WITH OUR NEW CITIZEN SELF SERVICE PORTAL (DETAILS ABOVE). 

In Person

You can bring in your bill payment to Concord General Services at 311 North State Street or to City Hall at 41 Green Street.

Phone

Call 1-800-615-9507 and pay by credit/debit card, or by check. A nominal convenience fee will apply. *THIS PHONE NUMBER WILL SOON BE CHANGING, DATE TO BE DETERMINED. 

Mail

Send checks to City of Concord, PO Box 9622, Manchester, NH 03108-9622.

Water Meter Maintenance

Routine Meter Maintenance

Water Meters

Water meters and reading devices are owned by the City of Concord, but the plumbing and pipes connected to the meter are owned by the property owner. There are approximately 12,000 service customers with water meter sizes ranging from 5/8" through 8" constructed of either engineered polymer, stainless steel, or lead-free brass. All water meters feature a register and low-flow indicator that can be read by the customer as well. Meter technicians continuously test, exchange, and upgrade residential and commercial water meters and meter readers for optimum customer service and accurate utility bills. The City of Concord uses AMR (Automated Meter Reading) to automatically collect consumption and status data from water meter devices.

How To Read Your Water Meter